Monday - Friday between 9.00am to 5.00pm GMT
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Monday - Friday between 9.00am to 5.00pm GMT
Can't find what you are looking for? Have another question?. Choose the relevant department from the the drop down list and send us a message with your query.
Alternatively you can email us at firstname.lastname@example.org or call us on +44 (0) 207 424 6889
Can I change my delivery address?
Of course you can, as long as the item has not been shipped. Once the item is shipped it is difficult for the team to re-arrange delivery but, either way, contact us and we will see what we can do.
Can I have my order delivered to different address other than my billing address?
Yes, not a problem; simply select a separate delivery address at the check out.
Will I be charged tax or duty?
All quoted prices include 20% VAT.
On orders outside of the UK, there may be local import duties to be paid on receipt of your goods that Parka London is not liable for. Therefore, please note that you will be responsible for paying customs duty/excise duty and/or import VAT that may arise at the delivery destination.
How do I track my parcel?
When your order has been shipped you will receive an email along with a consignment number and link to track the status of your parcel.
Where do we ship to and what are the shipping charges?
Please see below for estimated delivery times and prices.
Free UK shipping via DHL | up to 2-3 working days | supported with one SMS delivery message once the courier has your parcel, then once again to advise that your order is out for delivery; a 1 hour delivery slot will be provided.
Europe £15 & rest of world £27 via DHL | a tracking number will be advised via email once a courier has been booked, so you can track your order.
All packages require a signature and therefore cannot be delivered to a PO BOX.
Please note, dependent on the volume of deliveries, orders placed after 1pm on a Friday may be dispatched on the following Monday.
2 - 3 Working Days *
2 - 8 Working Days
rest of world
3 - 10 Working Days
Do I have to pay to return my items?
Yes. You will be responsible for the cost of the postage and necessary packaging to make a safe return of the goods. It is recommended that you use a tracked postal service.
How do I return an item?
We recommend that you use a tracked postal service to make a return. You will be responsible for the cost of postage and packaging necessary to facilitate the safe return of the goods. Please ensure you enclose the order number that starts with PKL in the parcel with the return otherwise we will not know who the return is from and will not be able to process the refund.
How will I receive my refund?
Refunds will be paid using the same method as the payment. We will refund the card used to purchase the order within 3 days however dependant on the card issuer this refund may take up to 10 days to complete. Once the refund is complete you will receive an email from our customer service team.
When will I receive my refund?
Once the return has been approved you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Please allow up to 10 working days for the refund to show in your account due to varying processing times between payment providers.
If you have any queries or concerns relating to a refund please contact our customer care team and we will be in touch as quickly as possible. Parkalondon.com reserves the right to reject returns beyond the return limit or items which are not in the same condition in which they were received.
Where do I send my return?
Unit 3 & 4
Deane House Studios
27 Greenwood Place
What happens with faulty items?
Goods can be identified as faulty if they are not of satisfactory quality or not as described. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
Items which are damaged as a result of wear and tear, by accident or through misuse will not be considered faulty and will only be accepted back to us at our own discretion. If you require any further guidance on this issue, please contact us here.
How do I make an exchange?
Subject to availability you can exchange your purchase for a different size, colour or another item; simply fill in the returns form at the bottom of the delivery note listing the products you wish to exchange the item for. Please also indicate the reason you wish to return the item(s). We will dispatch your exchange upon receipt of your item, provided our returns policy has been met.
Only one discount code may be used at a time. Discount codes are not valid on items that have already been reduced from full price.
Social Media Competition
How to enter:
Share your photos of your Parka London style featuring your iconic parka London coats and accessories via Instagram and Twitter. To ensure your photo is successfully entered into the monthly competition you will need to:
If you do not have an Instagram or Twitter account, don’t worry, you can also enter by email:
By entering this competition, you are agreeing that:• You are 18 years old or over; • The imagery you enter to the competition may be used by Parka London Golden Start Trading Ltd for no fee and across any Parka London channels including online, marketing emails and social media as well as on a commercial (advertising) basis in the UK and globally with no time restrictions. • If you change your mind and decide you no longer want your photos to be featured by Parka London, please inform us in writing and we will remove the imagery from future use. Please write to us at: Golden Start Trading Ltd / Deane House Studios / Studio 3/4 Upper Level / Greenwood Place / Kentish Town / London NW5 1LB • You are agreeing to be entered into our monthly prize draw competition for a chance to win a £100 voucher to be used at Parka London.
Monthly prize draw competition rules:• Parka London will select a winner based on who they feel best showcases their Parka London style and items from the photos submitted during the first and last day of each calendar month. • The winner will be announced on the first Monday of each month (with the exception of Bank Holidays when the winner will be announced the next business day) via social media. • Winners will be notified by email or by original entry method and the winning photo will also be featured in Parka London’s newsletter and social channels. The winner will have 14 days to claim their prize. • The prize will be £100 to spend at Parka London in the form of a voucher which can be used against the purchase of any full price main line women’s and men’s outerwear and accessories. The voucher may not be used against purchases of collaboration collections or exclusive ranges. • The prize is non-transferable, non-refundable and there is no cash alternative. Items purchased using the prize voucher are subject to availability. • This draw is open to everyone aged 18 years and over, excluding employees or agents of Parka London or anyone professionally connected with the promotion and their families. • This competition is governed by English law. • The winners name is available on request.
Parka London X Mr Start giveaway T&C’s
How to enter:
• By entering the prize draw, each entrant agrees to be bound by these terms and conditions.
The principle place (Head Office) of our business is at
Golden Start Trading Ltd, Deane House Studios,
Studio 3/4 Upper Level,
27 Greenwood Place,
Kentish Town, London,
Golden Start Trading Ltd is registered in England 10773491.
UK VAT Reg: No. 445281248
All associated intellectual property including text, product names and descriptions, imagery, brochure and website design remain the property of Golden Start Trading Ltd and cannot be reproduced without prior written consent. These terms and conditions can be updated at any time.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will NOT sell, distribute or lease your personal information to any third parties.
Parka London is an independent company of like-minded individuals, all working together in the pursuit of designing, making and selling modern classic garments and accessories that will stand the test of time.
We are always looking for new people to help us continue to grow. In exchange, we offer the chance to work in an ambitious, fast-moving environment and for a brand that is always looking to push the boundaries. Just like you, right?
If you are interested in joining our team, please see the current available positions listed below.
We currently have no vacancies