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Can't find what you are looking for? Have a question? Message us with your query 🙂
Alternatively you can email us at [email protected] or call us on +44 (0) 207 424 6889
delivery
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Can I change my delivery address?
Of course you can, as long as the item has not been shipped. Once the item is shipped it is difficult for the team to re-arrange delivery but, either way, contact us and we will see what we can do.
Can I have my order delivered to different address other than my billing address?
Yes, not a problem; simply select a separate delivery address at the check out.
Will I be charged tax or duty?
All domestic UK prices include VAT.
On orders outside of the UK, there may be local import duties to be paid on receipt of your goods that Parka London is not liable for. Therefore, please note that you will be responsible for paying customs duty/excise duty and/or import VAT that may arise at the delivery destination.
How do I track my parcel?
When your order has been shipped you will receive an email along with a consignment number and link to track the status of your parcel.
Where do we ship to and what are the shipping charges?
Please see below for estimated delivery times and prices.
Free UK shipping via DHL | up to 2-3 working days | supported with one SMS delivery message once the courier has your parcel, then once again to advise that your order is out for delivery; a 1 hour delivery slot will be provided.
Europe €20 & rest of world $35 via DHL | a tracking number will be advised via email once a courier has been booked, so you can track your order.
All packages require a signature and therefore cannot be delivered to a PO BOX.
Please note, dependent on the volume of deliveries, orders placed after 1pm on a Friday may be dispatched on the following Monday.
destination
delivery type
how long does it take?
cost
uk
standard delivery
2 - 3 Working Days *
FREE
europe
standard delivery
2 - 8 Working Days
€20
rest of world
standard delivery
3 - 10 Working Days
$35.00
*During peak sale periods and Christmas, there may be a delay in delivery.
All packages require a signature and cannot be delivered to a PO BOX.
Dependent on the volume of deliveries, orders placed after 1pm on a Friday may be dispatched on the following Monday.
returns & exchanges
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Our returns guarantee
If you are not satisfied with the order you have received from the Parka London website for whatever reason you may return it to us within 14 days of the date you have received the goods. We will exchange or refund any items returned to us provided they are unused and in their original condition with the security ticket attached, along with the sales invoice received with your order. If any item does not meet our policy it may not be accepted and will be sent back to you.
Please note returns received after 14 days will be accepted only at the discretion of Parka London.
If you are not satisfied with the order you have received from the Parka London website for whatever reason you may return it to us within 14 days of the date you have received the goods. We will exchange or refund any items returned to us provided they are unused and in their original condition with the security ticket attached, along with the sales invoice received with your order. If any item does not meet our policy it may not be accepted and will be sent back to you.
Please note returns received after 14 days will be accepted only at the discretion of Parka London.
Do I have to pay to return my items?
Yes. You will be responsible for the cost of the postage and necessary packaging to make a safe return of the goods. It is recommended that you use a tracked postal service.
How do I return an item?
We recommend that you use a tracked postal service to make a return. You will be responsible for the cost of postage and packaging necessary to facilitate the safe return of the goods. Please ensure you enclose the order number that starts with PKL in the parcel with the return otherwise we will not know who the return is from and will not be able to process the refund.
How will I receive my refund?
Refunds will be paid using the same method as the payment. We will refund the card used to purchase the order within 3 days however dependant on the card issuer this refund may take up to 10 days to complete. Once the refund is complete you will receive an email from our customer service team.
When will I receive my refund?
Once the return has been approved you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Please allow up to 10 working days for the refund to show in your account due to varying processing times between payment providers.
If you have any queries or concerns relating to a refund please contact our customer care team and we will be in touch as quickly as possible. Parkalondon.com reserves the right to reject returns beyond the return limit or items which are not in the same condition in which they were received.
Where do I send my return?
Parka Returns
Harvest House
Leaside Road
London
E5 9LU
What happens with faulty items?
Goods can be identified as faulty if they are not of satisfactory quality or not as described. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.
Items which are damaged as a result of wear and tear, by accident or through misuse will not be considered faulty and will only be accepted back to us at our own discretion. If you require any further guidance on this issue, please contact us here.
How do I make an exchange?
Subject to availability you can exchange your purchase for a different size, colour or another item; simply fill in the returns form at the bottom of the delivery note listing the products you wish to exchange the item for. Please also indicate the reason you wish to return the item(s). We will dispatch your exchange upon receipt of your item, provided our returns policy has been met.
terms & conditions
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Parka London aims to display the colours of our garments as accurately as possible, however we cannot guarantee colours due to the resolution, print methods, and screen settings that can sometimes affect how an item is displayed.
Parka London reserve the right to refuse returns if we receive it back after 14 days of your receipt.
The content of the pages of this website is for your general information and use only.
Any products displayed on this website are available while stocks permit and can be removed at any point. Prices and descriptions of products can also be amended without any notice.
Parka Ltd reserves the right to refuse to supply products to any individual or company. All payment is processed in GB Pounds Sterling and payment from any other currency will be calculated by your payment provider and converted in to your local currency on your card statement.
Parka London reserve the right to refuse returns if we receive it back after 14 days of your receipt.
The content of the pages of this website is for your general information and use only.
Any products displayed on this website are available while stocks permit and can be removed at any point. Prices and descriptions of products can also be amended without any notice.
Parka Ltd reserves the right to refuse to supply products to any individual or company. All payment is processed in GB Pounds Sterling and payment from any other currency will be calculated by your payment provider and converted in to your local currency on your card statement.
Discount codes
Only one discount code may be used at a time. Discount codes are not valid on items that have already been reduced from full price.
Our details
The principle place (Head Office) of our business is at
Parka Ltd, Deane House Studios,
Studio 3/4 Upper Level,
27 Greenwood Place,
Kentish Town, London,
NW5 1LB.
Parka Ltd is registered in England 10773491.
UK VAT Reg: No. 445281248
All associated intellectual property including text, product names and descriptions, imagery, brochure and website design remain the property of Parka Ltd and cannot be reproduced without prior written consent. These terms and conditions can be updated at any time.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will NOT sell, distribute or lease your personal information to any third parties.
careers
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Parka London is an independent company of like-minded individuals, all working together in the pursuit of designing, making and selling modern classic garments and accessories that will stand the test of time.
We are always looking for new people to help us continue to grow. In exchange, we offer the chance to work in an ambitious, fast-moving environment and for a brand that is always looking to push the boundaries. Just like you, right?
If you are interested in joining our team, please see the current available positions listed below.
We currently have no vacancies
We are always looking for new people to help us continue to grow. In exchange, we offer the chance to work in an ambitious, fast-moving environment and for a brand that is always looking to push the boundaries. Just like you, right?
If you are interested in joining our team, please see the current available positions listed below.
We currently have no vacancies
