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Customer Care

Monday - Friday between 9.00am to 5.00pm.

parka london

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Can't find what you are looking for? Have another question?. Choose the relevant department from the the drop down list and send us a message with your query.

Alternatively you can email us at enquiries@parkalondon.com or call us on +44 (0) 207 424 6889

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student discount
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Students get 10% off. It’s simple! Simply register and redeem your unique discount code from Student Beans today!
delivery
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Can I change my delivery address?

Of course you can, as long as the item has not been shipped. Once the item is shipped it is difficult for the team to re-arrange delivery but, either way, contact us and we will see what we can do.

Can I have my order delivered to another address than my billing address?

Yes, not a problem; just simply select a separate delivery address at the check out.

Will I be charged tax or duty?

All quoted prices include 20% VAT.

On orders outside of the UK, there may be local import duties to be paid on receipt of your goods that Parka London is not liable for. Therefore, please note that you will be responsible for paying customs duty/excise duty and/or import VAT that may arise at the delivery destination.

How do I track my parcel?

When your order has been shipped you will receive an email along with a consignment number and link to track the status of your parcel.

Where do we ship to and what are the shipping charges?

Please see below for estimated delivery times and prices.

UK via DPD £6.95 | up to 2-3 working days | supported with one SMS delivery message once courier has your parcel, then once again to advise that your order is out for delivery with a 1 hour delivery slot provided.

Europe & rest of world via DPD | tracking number will be advised via email once courier has been booked and the parcel will be trackable.

All packages require a signature and therefore cannot be delivered to a PO BOX.

Please note, dependant on the volume of deliveries, orders placed after 1pm on a Friday may be dispatched on the following Monday.

Unfortunately, Express Delivery is not currently available for our international customers.

destination

delivery type
how long does it takes
cost

uk

standard delivery

2 - 3 Working Days

£6.95

 

Next Day

Place your order before 3pm Monday - Thursday and receive it the very next day (excludes weekends and public holidays).

£7.95

 

Saturday Delivery

Designated Saturday delivery for orders placed before 3pm on Friday

£16.00

europe

standard delivery

2 - 8 Working Days

£15 /
€20.00

rest of world

standard delivery

3 - 10 Working Days

£27.00 /
€35.00

Bosnia & Herzegovina, Croatia, Iceland, Norway, Serbia and Switzerland: There will be an extra £20 fee to cover customs charges. The full cost of delivery will therefore be £35 / €45

All packages require a signature and cannot be delivered to a PO BOX.

Dependant on the volume of deliveries, orders placed after 1pm on a Friday may be dispatched on the following Monday.

Express Delivery is not currently available for our international customers.

returns & exchanges
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Our returns guarantee
If you are not satisfied with the order you have received from the Parka London website for whatever reason, you may return it to us within 14 days of the date you have received the goods. We will exchange or refund any items returned to us, unused and in their original condition with the security ticket attached and the sales invoice received with your order. If any item is damaged, or in any way is not as the original, it may not be accepted and sent back to you.

Please note returns received after 14 days will only be accepted at our discretion.

Do I have to pay to return my items?

Yes. You will be responsible for the cost of the postage and necessary packaging to make a safe return of the goods. It is recommended that you use a tracked postal service.

How do I return an item?

We recommend that you use a tracked postal service to make a return. You will be responsible for the cost of postage and packaging necessary to facilitate the return and the safe return of the goods. Please ensure you enclose the order number that starts with PKL in the parcel with the return otherwise we will not know who the return is from and will not be able to process the refund.

How will I receive my refund?

Refunds will be paid using the same method as the payment. We will refund the card used to purchase the order within 3 days however dependant on the card issuer this refund may take up to 10 days to complete. Once the refund is complete you will receive an email from a member of our team.

When will I receive my refund?

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days dependant on the card issuer a refund may take up to 10 days to complete.

If a refund is incorrect, contact our customer care team and we will solve the problem quickly as possible. Parkalondon.com reserves the right to reject the returns beyond the return limit or items which are not in the same condition in which they were received.

Where do I send my return?

Unit 3 & 4
Deane House Studios
27 Greenwood Place
London
NW5 1LB

How do I make an exchange?

Subject to availability you can exchange your purchase for a different size or another item, just simply fill in the returns form on the reverse of the delivery note listing the products you wish to exchange the item for. We will dispatch your exchange upon receipt and check in of your original item.

terms & conditions
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Parka London aims to display the colours of our garments as accurately as possible, however we cannot guarantee colours due to how the resolution, print methods, and screen settings that can sometimes affect how an item is displayed. 

Parka London reserve the right to refuse returns if we receive it back after 14 days of your receipt.

The content of the pages of this website is for your general information and use only.

Any products displayed on this website are available while stocks permit and can be removed at any point. Prices and descriptions of products can also be amended without any notice. 

Golden Start Trading Ltd reserves the right to refuse to supply products to any individual or company. All payment is processed in GB Pounds Sterling and payment from any other currency will be calculated by your payment provider and calculated in to your local currency on your card statement.

Discount codes

Only one discount code can be used at a time. Discount codes are not valid on items that have already been reduced from full price.

Our details

The principle place (Head Office) of our business is at
Golden Start Trading Ltd, Deane House Studios,
Studio 3/4 Upper Level,
27 Greenwood Place,
Kentish Town, London,
NW5 1LB.
Golden Start Trading Ltd is registered in England 10773491.
UK VAT Reg: No. 445281248

All associated intellectual property, including text, product names and descriptions, imagery, brochure and website design remain the property of Golden Start Trading Ltd and cannot be reproduced without prior written consent. These terms and conditions can be updated at any time.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will NOT sell, distribute or lease your personal information to any third parties.

cookies
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Cookies are small amounts of information which we may store on your computer.

Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know atenquiries@parkalondon.com.

The list below details the cookies used on this website:

ASPSessionID: ASP session cookie (deleted when you end your visitor session)

__utma: Google Analytics cookie

__utmb: Google Analytics cookie

__utmc: Google Analytics cookie

__utmz: Google Analytics cookie

careers
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Parka London is an independent company of like-minded individuals, all working together in the pursuit of designing, making and selling modern classic garments and accessories that will stand the test of time.

We are always looking for new people to help us continue to grow. In exchange, we offer the chance to work in an ambitious, fast-moving environment and for a brand that is always looking to push the boundaries. Just like you, right?

If you are interested in joining our team, please see the current available positions listed below.

Please click the appropriate job title for further details.

We currently have no vacancies.

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