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Monday - Friday between 9.00am to 5.00pm.

parka london

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Can't find what you are looking for? Have another question? Fill in the form via the contact page or call us on 0207 424 6889 or email us enquiries@parkalondon.com

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delivery
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Can I change my delivery address?

Of course you can, as long as the item has not been shipped. Once the item is shipped it is difficult for the team to re-arrange delivery but, either way, contact us and we will see what we can do.

Can I have my order delivered to another address than my billing address?

Yes, not a problem; just simply select a separate delivery address at the check out.

Will I be charged tax or duty?

All quoted prices include 20% VAT.

On orders outside of the UK, there may be local import duties to be paid on receipt of your goods that Parka London is not liable for. Therefore, please note that you will be responsible for paying customs duty/excise duty and/or import VAT that may arise at the delivery destination.

How do I track my parcel?

When your order has been shipped you will receive an email along with a consignment number and link to track the status of your parcel.

Where do we ship to and what are the shipping charges?

Please see below for estimated delivery times and prices.

UK via DPD £6.95 | up to 2-3 working days | supported with one SMS delivery message once courier has your parcel, then once again to advise that your order is out for delivery with a 1 hour delivery slot provided.

Europe & rest of world via DPD | tracking number will be advised via email once courier has been booked and the parcel will be trackable.

All packages require a signature and therefore cannot be delivered to a PO BOX.

Please note, dependent on the volume of deliveries, orders placed after 1pm on a Friday may be dispatched on the following Monday.

Unfortunately, Express Delivery is not currently available for our international customers.

When is the last day to order for a Christmas delivery?

Final order dates for guaranteed Christmas delivery are as follows:

UK Delivery:

UK Next Day Delivery, order Thursday 22nd December before 12pm

UK Saturday Delivery, order Friday 23rd December before 12pm

International Delivery:

Australia, USA 14th December

Bosnia, Croatia, Bulgaria, Iceland, Norway, Romania, Serbia, Japan 15th December

Austria, Denmark, France, Germany, Liechtenstein, Switzerland 20th December

Latvia, Lithuania, Estonia, Finland, Portugal, Sweden, Slovenia16th December

Czech Republic, Poland, Slovakia, Spain, Hungary, Italy, Russia, Greece 19th December

Belgium, Luxembourg, Netherlands 21st December

destination

delivery type
how long does it takes
cost

uk

standard delivery

2 - 3 Working Days

£6.95

 

Next Day

Place your order before 3pm Monday - Thursday and receive it the very next day (excludes weekends and public holidays).

£7.95

 

Saturday Delivery

Designated Saturday delivery for orders placed before 3pm on Friday

£16.00

europe

standard delivery

2 - 8 Working Days

£15 /
€20.00

rest of world

standard delivery

3 - 10 Working Days

£25.00 /
€33.00

Bosnia & Herzegovina, Croatia, Iceland, Norway, Serbia and Switzerland: There will be an extra £20 fee to cover customs charges. The full cost of delivery will therefore be £35 / €45

All packages require a signature and cannot be delivered to a PO BOX.

Dependant on the volume of deliveries, orders placed after 1pm on a Friday may be dispatched on the following Monday.

Express Delivery is not currently available for our international customers.

returns & exchanges
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Our returns guarantee
If you are not satisfied with the order you have received from the Parka London website for whatever reason, you may return it to us within 28 days of the date you have received the goods. We will exchange or refund any unused items returned to us, as sold, unused and in their original condition with security ticket attached as the sales invoice received with your order. If any item is damaged, or in any way is not as the original, it may not be accepted and sent back to you.

Please note returns received after 28 days will only be accepted at our discretion.

Do I have to pay to return my items?

Yes. For UK customers you can use a convenient and trackable returns service with CollectPlus for just £3.70. A fee of £3.70 will be deducted from your refund.

For all other countries, you will be responsible for the cost of the postage and necessary packaging to make a return and the safe return of the goods. It is recommended that you use a tracked postal service.

How do I return an item?

UK customers are recommended to use the CollectPlus label to make a return. Please note you will have the return charges of £3.70 deducted from your refund. This does not apply to items returned due to a fault or because you received the wrong item.

1.Write your order number on this Collect+ returns label. Then peel it off and stick it on your parcel so it covers the barcode of the original label.
2.Drop your parcel off at any one of 5,900 local stores offering the Collect+ service. Keep your returns receipt or scan this label using our app so that you can track your parcel online.
3.Find your nearest Collect+ store at www.collectplus.co.uk or by downloading the Collect+ app, where you can add this parcel to your account and track your return quickly and easily.

If you cannot find your returns label, not to worry, you can download a new one here https://www.collectplus.co.uk/parkalondon

The rest of the world

We recommended that you use a tracked postal service to return. You will be responsible for the cost of postage and packaging necessary to facilitate the return and the safe return of the goods. Please ensure you enclose the order number that starts with PKL in the parcel with the return otherwise we will not know who the return is from and will not be able to process the refund.

How will I receive my refund?

Refunds will be paid using the same method as the payment. 

When will I receive my refund?

Once the return is received at our Returns Department, it can take up to 5 working days for your return to be processed and a refund issued and you will receive an email notification to confirm a refund has been issued. Please note; it may up to 10 working days for your refund payment to appear in your account, this is dependent on your payment method issuer.

If a refund is incorrect, contact our customer care team and we will solve the problem quickly as possible. Parkalondon.com reserves the right to reject the returns beyond the return limit or items which are not in the same condition in which they were received.

Where do I send my return?

Parka London Returns Department
Follingsby Avenue
Follingsby Park
Gateshead
NE10 8HQ
United Kingdom

How do I make an exchange?

Subject to availability you can exchange your purchase for a different size or another item, just simply fill in the returns form on the reverse of the delivery note listing the products you wish to exchange the item for. We will dispatch your exchange upon receipt and check in of your original item.

terms & conditions
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Parka London aims to display the colours of our garments as accurately as possible, however we cannot guarantee colours due to how the resolution, print methods, and screen settings that can sometimes affect how an item is displayed. 

Parka London reserve the right to refuse returns if we receive it back after 28 days of your receipt.

The content of the pages of this website is for your general information and use only.

Any products displayed on this website are available while stocks permit and can be removed at any point. Prices and descriptions of products can also be amended without any notice. 

Parka London Ltd reserves the right to refuse to supply products to any individual or company. All payment is processed in GB Pounds Sterling and payment from any other currency will be calculated by your payment provider and calculated in to your local currency on your card statement.

Discount codes

Only one discount code can be used at a time. Discount codes are not valid on items that have already been reduced from full price.

Our details

The principle place (Head Office) of our business is at
Parka London Ltd, Deane House Studios,
Studio 3/4 Upper Level,
27 Greenwood Place,
Kentish Town, London,
NW5 1LB.
Parka London Ltd is registered in England 1558243.
UK VAT Reg: No. 445281248

All associated intellectual property, including text, product names and descriptions, imagery, brochure and website design remain the property of Parka London Ltd and cannot be reproduced without prior written consent. These terms and conditions can be updated at any time.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will NOT sell, distribute or lease your personal information to any third parties.

cookies
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Cookies are small amounts of information which we may store on your computer.

Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know atenquiries@parkalondon.com.

The list below details the cookies used on this website:

ASPSessionID: ASP session cookie (deleted when you end your visitor session)

__utma: Google Analytics cookie

__utmb: Google Analytics cookie

__utmc: Google Analytics cookie

__utmz: Google Analytics cookie

careers
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Parka London is an independent company of like-minded individuals, all working together in the pursuit of designing, making and selling modern classic garments and accessories that will stand the test of time.

We are always looking for new people to help us continue to grow. In exchange, we offer the chance to work in an ambitious, fast-moving environment and for a brand that is always looking to push the boundaries. Just like you, right?

If you are interested in joining our team, please see the current available positions listed below.

Please click the appropriate job title for further details.

INTERNSHIPS

As a young brand reinventing the classics, Parka London is always looking ahead. We're innovative and believe that working with the next generation of design students is a great way for us to support the growth and future of the fashion industry and, in return, we think we can learn a little something from them too. We offer our interns a true insight into the working day of a young, growing brand, meaning they leave with a great deal of experience and ambition for the next move.

We regularly offer short term (three to six months) and longer term (up to one year) work experience opportunities, so if you are studying and looking for a foot in the door of a young lifestyle brand, get in touch. To apply, send your CV and outline which area of the business you would like exposure to e.g. PR & Marketing, Social Media, Sales or Design.

No job on offer

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